Millennium Tapware

Warranty

For General & Commercial Warranty Terms & Conditions

For full Residential & Commercial Warranty, please download above Warranty Statement.
Important Note: Warranty of all products is void if a faulty or damaged product is installed. Installation is acceptance of products.

Millennium Warranty Statement:

Our goods come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and a failure does not amount to a major failure.

  1. Millennium Residential Warranty: Subject to section 3, Millennium Warranty Terms, Millennium Warrants the products listed for any consumer installing them in a residential dwelling – house, townhouse or apartment – will be free from defects of materials or manufacturing faults for the periods listed from the date of purchase.
  2. Millennium Commercial Warranty: Subject to section 3, Millennium Warranty Terms, Millennium warrants the products listed for any consumer installing them in a commercial building will be free from defects of materials or manufacturing faults for the periods listed from the date of purchase. Commercial buildings include: Hospitals, Hotels, Motels, Factory units, Restaurants, Aged Care Facilities, Office Building, Hospitals, Gyms & Schools.
  3. Terms of Warranty: Warranty will not apply if the following cannot be proven to have been adhered to:

That the product was installed by a licenced plumber.

That the installation was done according to all instructions enclosed with the product and any statutory regulations that may apply.

That the product was not damaged during installation.

That abrasive or corrosive cleaning products have not been applied to the product.

That installation or use of the product was not contrary to what was stipulated in the installation instructions.

That isolation stop cocks were installed in the line before all bathroom, kitchen and laundry tapware.

That the water pressure does not exceed 500 KPA.

That in dwellings using tank water an inline filter is fitted between the tank and the dwelling.

That when mixers or tapware fail and leak water the water supply to the faulty product is turned off at the isolation cocks and not turned back on until all service work is completed.

4. Warranty Notes: If a warranty issue is attended to by Millennium or an authorised agent and the issue is found to have been caused by incorrect installation or is not due to a manufacturing defect Millennium reserve the right to charge a service call fee.

Any warranty service repair work carried out by plumbers/builder or consumers, prior to written consent being given by Millennium, will void all future warranty claims on that product.

Warranty is not transferable and is only applicable to the original purchaser of the Millennium product.

Millennium basin & sink mixers are supplied with rubber washer seals for the base that, in most cases, prevent excess water leaking into cabinets below. Hence, silicone sealant, which can affect some colour finishes, should not be applied to the base of mixer. There are exceptions to this rule: when a sink or basin mixer is fitted to a non-machined and uneven surface on a counter top, basin or sink that is obviously bumpy or rutted, then silicone must be applied to seal the base of the mixer to prevent water leaking into cabinetry. Warranty does not cover damage to cabinets caused by excess water leaking through the base of a mixer fitted to an uneven surface and not sealed.

When lodging a Millennium warranty claim, proof of purchase in the form of the original invoice/receipt is required prior to service work being commenced.

5. General Notes: WELS or Water Efficiency Labelling scheme is a compulsory federally legislated water saving program for tapware and other devices that use water. Under this legislation most mixers and tapware are fitted with flow controlling valves that reduce water use. In areas with high water pressure some flow controlled mixers or tapware will emit more noise than older tapware that is not flow controlled.

Excess noise emitted by flow controlled mixers or tapware in high pressure areas is not a product fault and not covered by warranty.

Scratches and marks caused by rings, fingernails, toothbrushes or various container used in bathrooms re not covered by warranty.

Storing bleach and cleaning products, laden with corrosive chemicals, in bathroom or kitchen cabinets in close proximity to mixer can lead to major flooding. Corrosive vapors leech from containers and over time can cause degradation in the stainless steel casing on the flexible connectors that connect mixers to the water supply. Water damage caused by corrosive chemical vapors which damage flexible connectors is not covered y warranty. Note that laundry and dishwasher power and liquid detergent do not emit corrosive vapors and can be safely stored near tapware.

When installing bathroom accessories and showers always use the product as your template prior to drilling holes. Measurement give in current drawing are subject to change without notice.

Cleaning – Mixers | Showers | Accessories

Never clean mixers/showers/accessories using chemical or citrus based cleaning products or abrasive cleaning pastes and powders.

Where tapware remains dry is use, a soft cotton cloth can be used to remove dust. For a more thorough clan Millennium recommends regular wiping down of products with a soft cotton cloth dipped into a warm soapy water solution (less than 2% liquid soap). Thoroughly rinse off soapy water with cotton cloth using fresh water only. Finish cleaning by gently drying off tapware with another dry cotton cloth.

All product details including images, drawings and terms were current at the time of update. Millennium reserve the right to change specifications without notice.

CERAMIC BASINS

1 YEAR: Labour warranty for product fault.
5 YEARS: Replacement product.

FLOOR MOUNTED BATH FILLERS

15 YEARS: 5 + 10 Years – ZOYA | AKEMI | FINESA
5 years parts and labour on cartridge. Followed by 10 years replacement product or parts.
Note: For finishes other than chrome: labour warranty on a faulty finish is 12 months + 4 years replacement product.
Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings, Teflon Tape, etc. Flexible connectors that connect the water supply to mixers have a 5 year replacement warranty.

Parts subject to wear and tear not included i.e. O-rings, washers, jumper valves.

15 Years: 1 + 14 Years - KIATO | CIOSO

1 year parts and labour on cartridge. Followed by 14 years replacement product or parts.
Note: For finishes other than chrome: labour warranty on a faulty finish is 12 months + 4 years replacement product warranty.
Note: Excludes damage caused to ceramic disc cartridges by foreign matter such as sand, stones, copper filings, Teflon Tape, etc. Flexible connectors that connect the water supply to mixers have a 5 year replacement warranty. 

Parts subject to wear and tear not included i.e. O-rings, washers, jumper valves.

SPOUTS

15 Year replacement product.

Electroplated & PVD finishes – 5 years replacement.

O-rings & washers not included.

FREESTANDING BATHS

10 YEARS: Replacement product.
NOTE: Not suitable for use as shower baths. Using as shower bath or attaching screens or accessories of any description will void warranty. Bath additives in the form of salts of any kind, coloured oils & associated products have the potential to leave stains. Warranty does not cover staining due to use of these products. Millennium highly recommend using only mild soap products, shampoo’s & conditioners. Please refer to cleaning notes below.

NOTE: Installation of damaged or faulty product will void warranty. Damage claims must be made in writing within 7 days of receipt of goods.

ADDITIONAL NOTES & CLEANING HINTS FOR TAPWARE & ACRYLIC FREESTANDING BATHS

  1. All Millennium products are warranted for standard internal bathroom & kitchen installations. External installations are not covered by any Millennium warranties.
  2. Never clean tapware/showers/accessories using harsh chemical detergents/cleaning products, citrus based cleaning products, abrasive cleaning pastes or disinfectant style wipes.
  3. Where tapware remains dry in use, a soft 100% cotton cloth can be used to remove dust.
  4. For a more thorough clean, wipe tapware using a soft 100% cotton cloth dipped in a tepid water/liquid soap mixture (no more than 2% soap). Using another clean cotton cloth dipped in fresh water, thoroughly wipe off all of the soapy water residue. Complete by thoroughly drying off all tapware surfaces with another clean dry cotton cloth.
  5. ACRYLIC FREESTANDING BATHS. Millennium recommend using a soft cloth with warm water, combined with a small amount of mild dishwashing liquid only. NEVER use harsh caustic products such as sprays, cream cleaners, pastes, powders, wipes or window & glass cleaning products. Never use scourers to clean stubborn stains, these will also damage the bath finish.
  6. Never add coloured bath products to an empty bath, always add to a full bath.
  7. In addition, bath warranty will be void if any of the following are found to have occurred:
  • Use of any type of bath crystals.
  • Use of pumicestone or similar abrasive products.
  • Washing/grooming of pets of any kind.
  • Use of glass bottles, whether cleaning, beauty products or alcohol.
  • Use of nail files, scissors, clippers and similar type products.
  • Damage caused by use or storage of the above items in or around the bath will not be covered by warranty.

WARRANTY NOTE

Warranty details above were correct at time of printing (August 2021).